Jobs
2nd LEVEL TECHNICAL SUPPORT (French or German)
Do you want to be part of a team that is building one of the world’s most exciting Financial Services company located near Zurich and that has had rapid growth in a difficult market. We are seeking young technical 2nd level support staff:
2nd LEVEL TECHNICAL SUPPORT (French or German)
You are responsible for ensuring a positive client/user service during technical support. You will support clients who have problems to numerous possible issues regarding their software products and mediate between in-house teams and clients to ensure a prompt and effective resolution of technical problems.
- 2nd Level support relating to technical issues for Workstations (network testing new releases, connectivity, security protocols and Java configuration
- Solving and investigating various different technical issues relating to Workstation
- Supporting and mediating between teams and customers ensuring speedy and positive resolution of problems
- Handle queries relating 2-factor Multifactor Authentication for login
- Coordinate and deal with increases in technical issues together with IT team
Requirements
- You MUST have some programming and networking knowledge to troubleshoot issues.
- We are looking for someone with an analytical mindset that can investigate and solve issues.
- At least 2 years of experience with Windows/Mac and hardware support, connectivity and networking support, some Java knowledge.
- Outgoing and confident, with excellent communication skills in French or German, and English (Must have).
- Flexible, open with ability to work in a team and independently.
Our Client offers a dynamic international environment with good development potential and a competitive compensation package. To find out more, please contact Simon Portalski or send your CV and a brief cover mail in English.
All applications are handled in the strictest confidence.
